Refund and Returns Policy
Effective Date: December 8, 2024
At Metal Wallets For Men, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines our guidelines for refunds and returns.
1. Eligibility for Returns
- Products must be returned within 30 days of the delivery date.
- To be eligible for a return, the item must:
- Be unused and in the same condition as when you received it.
- Be in the original packaging with all accessories included.
- Proof of purchase (order confirmation or receipt) is required for all returns.
2. Non-Returnable Items
The following items are not eligible for returns:
- Items marked as “Final Sale” or “Non-Returnable.”
- Customized or personalized products.
3. How to Initiate a Return
- Contact us at david@cascadecustomcreations.com to request a return authorization.
- Provide your order number and reason for return.
- Once approved, you will receive instructions on how and where to send your return.
Note: Customers are responsible for shipping costs associated with returns, except in cases where the item is defective or incorrect.
4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days, and the amount will be credited to your original payment method.
- Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
5. Exchanges
We replace items only if they are defective or damaged. If you need an exchange, please contact us at david@cascadecustomcreations.com.
6. Damaged or Defective Items
If you receive a damaged or defective product, please email us at david@cascadecustomcreations.com within 7 days of delivery. Include photos of the damage or defect, along with your order details. We will work with you to provide a replacement or refund.
7. Cancellations
- Orders can be canceled within 24 hours of placement for a full refund.
- After 24 hours, cancellations may not be possible as the order may already be processed.
8. Contact Us
If you have any questions about our Refund and Returns Policy, please reach out to us at:
Metal Wallets For Men
Email Address
david@cascadecustomcreations.com
Phone Number
(503) 504-9960
Mail Address
765 NW 19th Pl, Redmond, OR 97756
Thank you for shopping with Metal Wallets For Men!